Common Questions

Frequently Asked Questions

Find answers to common questions about our products, shipping, and more.

About Matcha

1 What is Munchies Matcha?
Munchies Matcha is a premium green tea powder made from shade-grown tea leaves. It's stone-milled into a fine powder, preserving all the nutrients and providing a smooth, umami-rich flavor.
2 How does matcha help me?
Matcha provides steady energy without crashes, thanks to L-Theanine working with caffeine. It's rich in antioxidants, supports metabolism, and promotes mental clarity and calm focus.
3 What are the main advantages of matcha over coffee?
Matcha provides stable energy that lasts 4–6 hours, while coffee often causes a rapid rise and fall after just 1–2 hours. When drinking matcha, there is no shaking, nervousness, or "crash" caused by coffee. In addition, it is rich in antioxidants (up to 10 times more than regular green tea), contains L-theanine, which provides relaxed focus, and is significantly easier on the stomach. Matcha does not acidify the body or cause dehydration, which is a common problem with coffee.
4 What makes Munchies Matcha special?
Our matcha comes from selected, top-quality farms in Asia. It is always fresh, rich in flavor, and popular among lovers of quality and healthy rituals around the world.

Products & Preparation

1 How should I prepare matcha?
It's easy! Use 1.5–2 g of matcha for one serving. Pour the powder into a cup and add about 30 ml of warm water. Then gently whisk with a bamboo whisk (Matcha Whisk) until a creamy texture is formed. You can drink matcha on its own or make a matcha latte by adding coconut milk or any other milk of your choice. For added variety, you can also include it in smoothies or desserts.
2 How long can I store matcha?
Unopened matcha can be shelved for approximately 12–18 months if stored correctly. Once opened, we recommend consuming it within 2–3 months, as matcha is very sensitive to light, moisture, heat, and air, which affect its taste, color, and aroma. Store it tightly closed in a dry, dark place, ideally in the refrigerator. Always close the packaging tightly after use, to prevent oxidation.
3 Can children drink matcha?
Matcha contains caffeine and L-theanine, so it is not recommended for children under the age of 15.
4 Do you offer wholesale pricing?
Yes! We offer special wholesale pricing for bulk orders and business customers. Visit our Wholesale page or contact us directly to learn more about our wholesale program and pricing tiers.

Shipping & Delivery

1 How quickly will I receive my order?
Delivery throughout Slovenia takes 1–2 business days.
2 Do you ship internationally?
Yes, we ship to select countries worldwide. International shipping rates and delivery times vary by location. Additional customs fees and import taxes may apply and are the responsibility of the customer.
3 How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website. If you haven't received tracking information within 2 business days of ordering, please contact us.

Returns & Refunds

1 What is your return policy?
If you are not satisfied with the product, you have 14 days to return it. We will refund the purchase price of the product.
2 Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After this window, orders are processed and shipped quickly, making changes difficult. Please contact us immediately if you need to make changes.

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